Crisis Communication
Verbal De-Escalation & Crisis Intervention
An 8-hour course built to help professionals respond safely and lawfully during emotional, behavioral, or mental health crises.
Details
Core Training Objectives
✓ Recognize early crisis behavior indicators
✓ Apply structured verbal de-escalation techniques
✓ Manage emotional escalation and resistance
✓ Use tone, positioning, and presence effectively
✓ Identify when additional support is needed
✓ Make legally defensible decisions
✓ Understand documentation and duty-of-care considerations
Need this training for a group?
Contact PSTS for pricing, available class dates, private classes, or on-site training for your organization.
Email info@pststraining.com